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without exception, our clients
and sponsor schools have been completely satisfied, not only
with our service, but also with the high calibre of tutors and support
we provide. Please take a few minutes to review the actual comments
of students, parents, teachers, and schools who have worked with
our staff.
In our continuing efforts to assure that our service
remains effective and valuable to the families we serve, we periodically
distribute this voluntary Client Satisfaction Survey. The following
report represents our results from our Spring 2004 survey. Approximately
70% of our clients responded.
Responses are rated on a
scale from '0' to '10', where '0' indicates Completely Dissatisfied,
and where '10' indicates Couldn't Possibly Be More Pleased:
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1.
|
Your
perception of the tutor's command of the required subject material. |
9.6
|
|
2.
|
Confidence
in the tutor's understanding of the specific support required. |
9.8
|
|
3.
|
Demonstrated attention to the student's current curriculum and
needs related to pending assignments and tests. |
9.9
|
|
4.
|
Satisfaction
with the degree of tutor preparation prior to each session. |
9.8
|
|
5.
|
Quality
of the tutor's interpersonal skills and demonstrated sensitivity
to the student's unique personality. |
10
|
|
6.
|
Level
of the listening and communications skills demonstrated by the
tutor. |
9.9
|
|
7.
|
Tutoršs
flexibility and willingness to alter teaching styles as required. |
9.9
|
|
8.
|
Overall
success of the tutor's ability to engage and sustain the student's
interest and attention. |
9.7
|
|
9.
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Rating of academic progress and improvement attributed to our
services. |
8.8
|
|
10.
|
Satisfaction
with the quality of information provided in the reports from
Toronto Tutoring Alliance. |
10
|
|
11.
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Comfort
in the level of communication we maintain with your family throughout
the school year? |
10
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Percentage of respondants
indicating 'Yes' in answer to the following questions:
|
1.
|
Did
you have a sense that adequate attention went into understanding
your needs at the time you contacted our agency for service? |
100%
|
|
2.
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Were
you satisfied with our choice of tutor? |
100%
|
|
3.
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Would you recommend the Toronto Tutoring Alliance to a friend? |
100%
|
|
4.
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Do
you plan to continue using our service? |
100%
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